How can we help
Frequently Asked Questions
Do I need a username and password?
Yes. If you want to take an online course you must register using a unique email address and password.
I cannot sign in to NFHSLearn.com
If you have forgotten or misplaced your password, you can reset your password by using the “Forgot your password?” link, accessed on the “Sign In” form on the top right of your screen. An email with a temporary password will be sent to you. When using the reset password feature, be sure you are using the same email you used during registration.
I’m not receiving the reset password email.
If you don’t receive an email after trying to reset your password, be sure to check your spam mailbox. If you don’t find the email there, Contact us the Help Desk
I lost the email registered with my NFHSLearn account.
Contact us so that we can help you recover your account.
How do I find a course?
You can view all available courses from the Courses page, which is located on the white menu bar at the top of your screen.
How do I order a course?
Courses are purchased through the Courses page, which is found in the white menu bar at the top of your screen. Select the course you wish to order. You will be directed to that course page. From here, select your state and click “Order Course.” Continue through the checkout process or go back to Courses to order additional courses in the same transaction.
I have more than one child and both need to take NFHS Learning Center courses. Can they use the same account?
No, we are unable to put multiple people on the same account and are required to rely on the profile information originally provided to determine who took course(s) in an account. Each individual needs to create an account using a unique email address. This can be done by visiting www.nfhslearn.com and selecting “register” in the upper right-hand corner.
How do I order courses to distribute to others for completion?
Select the courses you wish to order from the Courses page in the white menu bar at the top of your screen. During the ordering process, you will be asked who will complete the course(s). When prompted, select “Others.” Once the ordering process is completed, the course(s) will be available on your Dashboard in the “My Courses” tab under the “Distribution” option.
My course freezes while I am taking it.
Make sure your computer is up to date with our current recommended settings . NFHSLearn courses run best on updated Internet browsers.
I'm having problems with the video playing.
Reload the web page. If this doesn't fix your problem, please Contact us for further help.
How can I pay for my course?
You may pay for courses with a credit or debit card. If you are purchasing five or more courses, you may pay for your courses with a purchase order.
Can I purchase more than one course at a time?
Yes. Add each course to your shopping cart before checkout.
What should I do if my credit card is not accepted?
Check all of your information to be sure it’s correct and complete
a. Be sure the name and address on the card match the billing information.
b. Do not use dashes, slashes, or any other punctuation marks.
c. Verify the card’s expiration date is correct.
If you are sure the information is correct, contact your card issuer (the credit card company or bank).
Is my information secure?
Yes, your information will be securely transmitted during the shopping experience. For more information, click our Authorize.Net Verified Merchant Seal during the checkout process.
What should I do if I entered incorrect information during the registration or payment process?
Please contact us with your name and the approximate date and time you entered the incorrect information.
What should I do if I realize I ordered and paid for the wrong course?
Please contact us with your name, daytime phone number, and the course you meant to order. Do not start the “wrong” course; refunds cannot be given once courses have been started.
After I complete a course how do I access my certificate?
From your Dashboard, select “My Certificates.” You can then download PDF certificates of all courses completed within the account.
How do I access my national credential?
From your Dashboard, select “My Certificates.” You can then download PDF certificates of all national credentials you have earned within the account.
I took the blended version of Fundamentals of Coaching, how do I redeem my license number?
From the Dashboard, select “My Courses.” Next select “Redeem a License.” From here you will be able to enter your license number and the course will then be placed into the “Active” courses section of the “My Courses” tab in your Dashboard.
My license number doesn’t work (Blended Courses Only).
A license number may only be redeemed one time. Check to make sure the license has not already been applied to your account. To do so, go to your Dashboard and then click "My Courses" to view your active courses.
Recommended Computer Settings
For optimal experience when viewing our courses, we suggest the following minimum system requirements:
- Windows version 10 or above
- Mac version 10.14 or above
- iOS version 13 or above
- Android version 8 or above
We recommend you keep your browser updated to most recent version available:
- Chrome 87.0
- Safari 14.0
- Firefox 83.0
- Internet Explorer 11.0
Our courses will run on a variety of web browsers, but we strongly urge you to upgrade your browser of choice to the most recent version available. These upgrades are free and take only a minute to install.
Viewing on Mobile Devices
All courses have been developed to be compatible with all mobile devices, including iPhone, iPad, and all Android devices. For an optimal experience, we recommend that courses be taken using a tablet, laptop, or desktop computer.
Please be aware that the hardware in mobile devices and tablets are significantly different than the hardware in your computer. These courses may run slightly slower than expected.
Other Ways to Get Help
Help Desk Hours:
Monday - Friday 8:30 am - 9:00 pm ET
Saturday - Sunday 12:00 pm - 5:00 pm ET
Call Us: (317) 565-2023.